Frequently Asked Questions
Everything you're curious about is right here. Reach out to us if you can't find your question.
General
We run our projects in four phases:
1. Discovery & Analysis — We gain a detailed understanding of your business processes and needs.
2. Design & Prototyping — We define the user experience and technical architecture.
3. Development & Testing — We build iteratively using an agile methodology.
4. Launch & Support — We release the product and provide training and technical support.
We use PHP/Laravel, Python, and Node.js on the backend; React and Vue.js on the frontend; and Flutter and React Native for mobile. For databases, we work with MySQL, PostgreSQL, and MongoDB. For cloud infrastructure, we prefer AWS and DigitalOcean.
It varies depending on the scope. Small-scale projects can take 4–8 weeks, mid-sized projects 3–6 months, and large enterprise projects 6–18 months. We provide a tailored roadmap during the discovery phase.
Yes. All our projects include free support under a minimum 3-month warranty. Beyond that, we offer monthly maintenance and support packages. We respond to critical issues within 24 hours and standard requests within 48–72 hours.
Yes. LabToDent, MyDent, and our other products offer an on-premise installation option. We can also set up a private cloud deployment with your preferred cloud provider.
Yes. We build REST API and WebSocket integrations with ERP, CRM, e-invoicing, accounting software, and industry-specific systems. For integration projects, we first review the existing system's documentation.
Pricing depends on the project's scope, technology stack, development time, and maintenance needs. We offer both fixed-price and time & materials models. Share your project details through the contact form and we'll send a quote within 48 hours.
Full ownership of the source code transfers to you upon project delivery. Our contract clearly guarantees this transfer of ownership. If open-source components are used, the relevant license terms are shared with you.
We offer vertical SaaS products for healthcare & dentistry, restaurants & cafes, jewelry, agriculture, accounting, and NGOs, as well as custom enterprise software development services adaptable to any industry.
Our headquarters is in Giresun and our operations office is in Ordu. As of 2026, our US office in Delaware is also up and running. We follow a hybrid work model for our project development processes.
Yes. Our software development processes are run under an ISO 9001 quality management system. For certificate details, you can contact us.
Our References page features a customer list and testimonials by industry.
Products
All our SaaS products run in the cloud. For enterprise needs, we also offer on-premise or hybrid deployment options.
LabToDent is production tracking and order management software for dental laboratories. MyDent offers patient records, appointments, and treatment plan management for dental clinics. The two products can work together through the Dent to Lab marketplace.
Yes. You can request a demo through the contact form. The live demo is held as a video call with a member of our product team and usually takes 45–60 minutes.
LabToDent and MyDent have iOS and Android apps. Our other products' web interfaces are fully responsive on mobile browsers.
Yes. Oksijen products are designed to work together through a shared API layer. You can request custom bundle pricing for product combinations.
Services
We follow a 6-stage process: Discovery → Architecture → Development (agile sprints) → Testing → Launch → Maintenance. Customer approval is obtained at every stage.
Yes. Our System Integration service covers REST/SOAP APIs, EDI, webhooks, and file-based data exchange. We have hands-on experience integrating with ERP, accounting software, and e-commerce platforms.
It's a good fit for companies with their own technical team who want an independent review of architectural decisions, and for SMEs looking to build a technology roadmap. A concrete action plan is delivered at the end of the engagement.
We choose the right approach based on the need: Flutter/React Native for both iOS and Android, or native Swift/Kotlin when high performance is required.
SaaS development focuses on multi-tenant architecture, subscription management, and scalability. Custom software is a solution built exclusively for your business processes, never shared with competitors.
Technical & Support
We use PHP/Laravel and .NET Core on the backend, and React and Vue.js on the frontend. On mobile we work with Flutter and React Native, and our database choices include PostgreSQL, MySQL, and MongoDB.
TLS 1.3 is used in transit and AES-256 encryption at rest. Daily backups, access logging, and role-based authorization are standard. Data processing activities are documented for KVKK and GDPR compliance.
You can open a ticket through the customer portal, notify us by email, or call our support line in urgent cases. We guarantee a first response within 4 hours for critical issues.
We guarantee 99.5% monthly uptime for our SaaS products. Planned maintenance is carried out outside business hours and announced in advance.
Yes. We provide dedicated onboarding training for every product. These sessions can be held via live video call or in person on-site.
Pricing
Our SaaS products are offered on a monthly or annual subscription model. Annual payment plans come with a 15–20% discount.
We offer two contract models: fixed-price and time & material. Pricing is shaped by project scope, complexity, and maintenance terms.
Yes. Products like Cafe Takip, Jewelry Panel, and Accounting Tracker are designed specifically for SMEs, standing out for their minimal setup cost and fast onboarding.
Bank/wire transfer, credit card (single payment or installments), and corporate invoicing options are all available. Foreign-currency billing is also available for international customers.
Monthly subscriptions can be canceled effective at the end of the month. For annual subscriptions, a prorated refund is issued if cancellation is requested within the first 30 days.